Globe telecom shortchanges clients

 

Globe Telecom just succeeded in testing my patienbce: let me swear this time after restraining myself for 10 days following up my request for repair:


Pinaka-potang Ina sa @Globe Telecom whose services continue to nosedive.


In this age of the AI, it has retrogressed after embarking on "downsizing", firing experienced personnel and relying heavily on a single subcontractor (in Iloilo) and call center agents trained to entertain and play cutie-cutie but devoid of the power to bark orders to answer the needs of its growing irate clients.

It had three offices before in Iloilo city but downsizing reduced that to a lone office and a lone repair crew, a mere subcontractor which owes loyalty to itself and to multiple principals.

Which explains why my request 10 days ago was only greeted by empty promises. Globe broadband conked out November 9. Next day, I personally reported the issue to its lone office in Iloilo.

The lady at the desk, a contractual, took my complaint and assured me a crew of technicians is coming over to my place to fix the problem next day, November 11.

Its staff at its lone office in Iloilo city are contractuals. Which explains for their powerlessness.

Inap op Globe Telecom !

Pinaka-Potang Ina sa Globe At Home

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