Globe Telecom needs curses
(Globe Telecom said sorry yesterday for breaking its promise to send a crew to reconnect my WiFi and land line. It promised (again) to send a crew today (November 19).
(Minutes ago, it texted sorry anew because its technicians aren't coming over as promised. It made another promise but did not specify the day and time of their coming.
Globe Telecom's greed for super-profits is unraveling.
Irate subscribers in Iloilo are migrating to other internet providers because Globe telecom has no repair crew of its own but relies on a single subcontractor who's deep on its nape in water due to daily calls for repair.
My Globe WiFi and landline conked out Nov. 9 which I reported personally the next day, remains unconnected to date, 8 days after the report.
Globe gives only empty promises after empty romises of swift repair.
Its single subcontractor is just overwhelmed by the demands. Its receptionist at its lone office in Iloilo City is a mere contractual and can only play cutie-cutie since it has only the power to promise but powerless to deploy its lone subcontractor for immediate repairs.
Globe's obsession to downsize its regular payroll explains why its hotlines are answered by robots which refer you to another number and ask you to wait but when a human being at the other end of the line got you, you are only given empty assurances because he/she is only a call center agent primarily tasked to entertain callers since he/she has no power to order crews dispatched at any specific area at any given time.
Inap op Globe Telecom !
See insights
Comments
Post a Comment