Quo vadis, Globe?

Is Globe Telecom retrogressing? In this age of the AI, bots already rival humans in the field of journalism and engineering.

But Globe’s reliance on bots is a retrogression, judging from the “intelligence” of its brand of “AI” which rivals that emanating from the dense cranium of Mocha Uson.

Globe is only driven by greed for profits where public service is the least of its concerns.

It has been downsizing since the Covid-19 pandemic. Before, seeking for immediate response to problems like faltering landline and internet connections merited fast response.

Globe then had its offices in Gaisano City, SM Delgado, Robinson’s and SM City.

Your Wi-Fi is slow or dead at that time? Go to any of the above offices and warm Human bodies would meet you and in one day, its crew would call to query or arrive at the scene to do the works.

Today, Globe Telecom which must have enjoy the luck of being cooled by the rotating tail of Belzeebub if not Lucifer, requires you to pass through the eye of the needle, asking you to download its “app” or its “hotline” of “2277301000” where the voice of a female automaton wastes time admonishing you to observe all protocols to avoid Covid 19, or take precautionary measures to avoid being a casualty of super-typhoon “Betty”, or “register your SIM card now to avoid deactivation.”

The robotic voice would ask you to spit out your full name, account number and mobile phone repeatedly and assure you that Globe seriously wanted to solve your problem but for the time being since there is not enough manpower to serve you, so better download its app or call again later. Goodbye. 

 I called up again later, and the same waste of time and effort repeated themselves.

This morning, a Globe woman “assisted” while I was paying my bill at SM Delgado. I couldn’t fault her: she was indeed sincere. She helped me by downloading the Globe app in my phone and fired a fresh hope of being responded top by the Wi-Fi provider by showing me the thread of her conversation with the bot.

Anyway, the bot messaged me two hours after: it asked what my problem was, my name, account number, landline (that was also dead). I gave her (the female bot voice) the answers I already gave her thrice.

The bot thank me again and vowed to contact me if Globe personnel were around.

Which is shooting the moon: Globe’s super greed for profits already prompted it to fire from its regular payroll all its repair crew and now relies heavily if not wholly, on independent subcontractors who themselves owe this filthy profiteer no loyalty, much less commitment to public service.

Perhaps, the time to migrate to other Wi-Fi providers has come.