PLDT retrogresses

Why does PLDT retrogress in its services?, a neighbor asked me.
His line was cut off last night (Dec. 12, 2014) in Guzman, Mandurriao, Iloilo City after a crane hit a bundle of wires (power and telcos). He called up PLDT this morning to report his problem.
His phone and DSL-WI-FI is dead whole day despite assurances of a very polite person who got his call, very articulate in English to boot.

Well, I already had my PLDT line cut off last October. Like a vampire it is only good in collecting but never reciprocates in terms of efficient services.
Reaching its customer service alone is a calvary: 1st you are made to listen to a computer telling you to press this or that, next it asks you to wait, wait and wait for a real human voice which is actually a call service center assuring you it would refer you to the maintenance department which will check and repair your connection.
The repair crew takes days to show up: it is just a sub-contractor that won't risk setting out to do a single job order to cut costs. So it has to wait for more job orders so it can hit more birds in just one sortie.
Miss the '90s when PLDT's Anfra vans stood by its La Paz office and respond to calls for repair even on holidays and weekends.
Manuela Fangilinan, reina sg mga agila kag madre superiora nanday Abnoy kag Mar, ilansang sa krus!
Bwisit nga Franklin Drilon!

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