Toyota - Iloilo and its agent only constrict their market

By Pet Melliza

The beekeeper


Quo vadis, Toyota - Iloilo?

The harrowing experience of a call center agent and his mother in the hands of Toyota - Iloilo could give potential customers goose bumps and second thoughts of patronizing that company, that is, if they knew that.

“Gino” bought a unit from its casa last January and paid their monthly installments until March, P17,000 each month through BDO. 

May 19, 2021, an agent “repossessed” it. The man who presented himself sent by Toyota did not tell the poor call center agent the car was up for repossession. “Only  inspection,” he said.  He asked for the key which was promptly given him, opened the door took pictures of the interior, went out to open the hood and took additional pictures of the engine, the tires and the sides of the vehicle. He then announced repossession and zoomed away never to return.

Gino and his mother went to Toyota - Iloilo to be informed that indeed the car, a red Vios, was repossessed because of non-payment. The parent showed receipts issued by BDO as proof of payment. Toyota - Iloilo, a person in charge there, informed the guests they still had an outstanding balance of P30,000 which she paid on the spot.

Toyota - Iloilo told them they could not yet recover the vehicle because they still must pay P70,000 covering the fee for its agent, a person from Manila based company called “Maharlika”, which took the red Vios away. 

What, Toyota and its agent took your car away and cause you terrible inconvenience of as result, and you still owe it a debt of P70,000 that your never owed in the first place?

That is downright stupid, but Toyota - Iloilo just did that. I find it a big waste of public good will. It took the company years, even decades, to establish that good image only to gamble that away with a drop of the hat.

The call center agent and his mother went home to San Miguel town empty handed.

Both would be shocked later to received a demand letter informing them they still owed Toyota - Iloilo P100,000 as installment for the car that the company and its agent Maharlika took away. It’s a broad daylight robbery, if not carnapping. 

Toyota - Iloilo took your car away and demand full payment for the vehicle already in their possession.

As their Toyota bills pile up, their psychological torment worsened after watching a TV report of racketeers posing as “agents” and in cahoots with car sellers fleecing their very customers who could be potential partners.

A good company service creates public good will, enlarging the market.

Toyota - Iloilo and its agent “Maharlika”, in this instance, are only constricting their market as their recent nefarious conspiracy shows.

  

Comments

Post a Comment

Popular posts from this blog

Boy Scout Roy B. Babas, in memoriam

Image
By Pet Melliza/The Beekeeper Iloilo Gov.  Arthur D. Defensor (center in light shirt) and Estancia Mayor Rene Cordero (beside the governor) unveil the monument of Scout Roy.  By now, he could have been 53 and, if he married at 20, he would have grandchildren. However, Roy B. Babas, gave up his life at a tender age because of a freak accident 41 years ago, January 24, 1971. He was 12 years old and a grade five pupil. Babas, orphaned of both parents and cared for by his paternal  lolo   eked out a living on weekends and holidays as cargador , carrying luggage of passengers of vessels docking on the wharf of Estancia, Iloilo. Bionat: When I broached the idea to the governor of erecting a monument in honor of Scout Roy, he nodded at once. Scout Roy was his buddy in the Boy Scout. He promised silently beside the latter's bier that he will work it out to have a monument built for him. Defensor: Bravery and helpfullness are among the virtues of Boy Scout
Read more

Kalampay getting scarce and costly

Image
Today a kilo of kalampay fetches P80 to P140, at par with other fishes. This freshwater crab was almost free before. Photo above shows a freshly broiled crab. Kalampay" for sale was almost unheard of 40 years ago. The freshwater crab teemed in Iloilo rivers and people caught it for free. Today, it fetches the minimum P80 per kilo. Surprisingly, Iloilo River, dubbed the country's biggest septic tank after Pasig River, is still home to crabs and shrimps that Ilonggos consume. Mention the word today to the young generation and they would stare at you bewildered. "Kalampay? Ano ra man? (Kalampay? What's that.)" They more they would stare at you blankly if you asked them what "katang" and "baringay" are. The usage of term is getting scarcer like the fate of kalampay. "Katang" is a juvenile kalampay, the size a half thumb while "baringay" are botton size ones that migrate inland from the sea where they are spawned. 
Read more

Broad daylight robbery by Treñas and caboodle

    Mayor Jerry Treñas and his caboodle in the mass disinformation industry are yelping accolades and jumping in glee at nothing but how good, bright and promising the fates of the Iloilo Terminal Market and Iloilo Central Market would be under his watch. Better still, miswatch.      "Public-Private Partnership" kuno; "renovation" kuno, "progress" pa gid, lapdogs in the  mainstream mass disinformation industry oogle.      What they're deliberately hiding is the obvious, that the deal is nothing but a "lease contract", a heavily lopsided one, that hands over for a song two prime real estate properties of Iloilo City taxpayers to SM Holdings, owner of the most number and biggest of malls in the Philippines.      It's neither PPP nor renovation but a broad daylight robbery where Treñas surrenders to SM the ownership of the "Central" and "Super" to SM for 50 years, renewable thereafter at SM's caprice.      By merely c
Read more