Toyota - Iloilo and its agent only constrict their market
By Pet Melliza
The beekeeper
Quo vadis, Toyota - Iloilo?
The harrowing experience of a call center agent and his mother in the hands of Toyota - Iloilo could give potential customers goose bumps and second thoughts of patronizing that company, that is, if they knew that.
“Gino” bought a unit from its casa last January and paid their monthly installments until March, P17,000 each month through BDO.
May 19, 2021, an agent “repossessed” it. The man who presented himself sent by Toyota did not tell the poor call center agent the car was up for repossession. “Only inspection,” he said. He asked for the key which was promptly given him, opened the door took pictures of the interior, went out to open the hood and took additional pictures of the engine, the tires and the sides of the vehicle. He then announced repossession and zoomed away never to return.
Gino and his mother went to Toyota - Iloilo to be informed that indeed the car, a red Vios, was repossessed because of non-payment. The parent showed receipts issued by BDO as proof of payment. Toyota - Iloilo, a person in charge there, informed the guests they still had an outstanding balance of P30,000 which she paid on the spot.
Toyota - Iloilo told them they could not yet recover the vehicle because they still must pay P70,000 covering the fee for its agent, a person from Manila based company called “Maharlika”, which took the red Vios away.
What, Toyota and its agent took your car away and cause you terrible inconvenience of as result, and you still owe it a debt of P70,000 that your never owed in the first place?
That is downright stupid, but Toyota - Iloilo just did that. I find it a big waste of public good will. It took the company years, even decades, to establish that good image only to gamble that away with a drop of the hat.
The call center agent and his mother went home to San Miguel town empty handed.
Both would be shocked later to received a demand letter informing them they still owed Toyota - Iloilo P100,000 as installment for the car that the company and its agent Maharlika took away. It’s a broad daylight robbery, if not carnapping.
Toyota - Iloilo took your car away and demand full payment for the vehicle already in their possession.
As their Toyota bills pile up, their psychological torment worsened after watching a TV report of racketeers posing as “agents” and in cahoots with car sellers fleecing their very customers who could be potential partners.
A good company service creates public good will, enlarging the market.
Toyota - Iloilo and its agent “Maharlika”, in this instance, are only constricting their market as their recent nefarious conspiracy shows.
Treat.
ReplyDelete